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FAQs

  • What is gunge?
    Gunge is a thick brightly coloured liquid used to get someone messy.
  • Is it safe?
    Our gunge is non-toxic, so will not harm you or stain your skin.
  • Will it stain surfaces?
    If cleaned quickly after use, our gunge should not stain surfaces. However, we strongly recommend covering any surfaces with a sheet. If the gunge does get on surfaces, wash as soon as possible with warm water and cleaning products.
  • Will it stain clothing?
    While it should not stain, we cannot guarantee as it will depend on the fabric. We find white clothes are more likely to stain, so always wash clothes as soon as possible, and try to wear clothes you do not mind getting dirty.
  • How much gunge does one bag of gunge make?
    Each bag makes 10 litres of gunge, which is a standard size bucket.
  • How do I make gunge?
    Our gunge comes in a small bag of powder. Each bag makes 10 litres of gunge, which is a standard size bucket. Simply fill the bucket with warm water, quickly add the powder and mix with either your hand or an electric mixer. Full mixing instructions are included with your order - watch our short video on how to make MessyPup gunge here!
  • How do I get rid of gunge?
    Our gunge is biodegradable, which means after you have finished, simply pour it down a drain. Adding cold water will help it dilute.
  • Is it slippery?
    Yes, very! Please be careful!
  • What's the difference between Standard and Extra Thick?
    MessyPup is thicker than other suppliers' standard gunge by default. We have two thicknesses - Standard and Extra Thick. Standard will give a splash effect when poured over someone. Extra Thick will cling to the body more and gives a gooey feel. Watch our comparison video below to see the difference:
  • What colours does it come in?
    We offer a variety of colours. On the product page, once you select a colour, it will show you that colour in use! Can’t decide? Select Random, and we will pick a colour for you!
  • How does your UV gunge glow in the dark?
    Our UV gunge glows in the dark under UV light - you would need a UV blacklight to enable it to glow. When not under UV light, our UV gunge has a more neon colour compared to our standard gunge. See our UV gunge in action when under a UV blacklight:
  • How long does your gunge last for?
    The recommended use by date for our gunge powder is 2 years. Once the gunge has been made, we recommend using no later than 3 days.
  • Can I get a sample?
    We don't offer samples, but if you want to try our gunge we recommend getting our Gunge Virgin deal, where you can try a bag of our Standard and Extra Thick gunge at a reduced price! You can get this here.
  • Which size should I get?
    A size guide can be found on the item page. These sizes represent what size person they fit, and not the actual garment itself.
  • Can I exchange a size?
    We are happy to exchange an item of clothing for a different size, however you will need to cover the shipping costs of returning the original item and the replacement item. We accept exchanges within 14 days after you receive your order.
  • How do I wash?
    We recommend washing clothing at 40 degrees or less. Iron on reverse. Do not tumble dry.
  • Will gunge stain your clothing?
    While it should not stain, we recommend to wash as soon as possible.
  • Which countries do you ship to?
    We ship worldwide. Please visit our Shipping Info page for more details.
  • How much is shipping?
    The cost of shipping is calculated at the checkout stage. Please visit our Shipping Info page for more details.
  • How long does shipping take?
    We aim to dispatch orders within 2 working days. For shipping times, please visit our Shipping Info page for more details.
  • Which courier do you use for shipping?
    In the UK we use Royal Mail. For Europe and North America we use UPS. For other international regions we use Royal Mail, who will hand your parcel over to your local postal service in your country.
  • Can I collect my order?
    We do not offer collection.
  • Will my order be discrete?
    Yes. We ship our orders either in brown cardboard boxes, or postage bags. “MessyPup” or “Gunge” will not appear anywhere on your parcel. Please note, for international orders, the customs declaration will state the primary chemical used in our powder.
  • Will I receive tracking?
    Orders are sent tracked, and you will receive the tracking number once your order has been dispatched. The only exception is orders containing clothing, and samples, these are sent untracked.
  • Can I change my shipping address?
    Please ensure your shipping address is correct before placing your order. If you need to change the address please contact us as soon as possible, once your order has been dispatched we cannot change the shipping address and take no responsibility for shipping to an incorrect address.
  • Can I change or cancel my order?
    Please contact us as soon as possible. If your order has been dispatched, then we cannot change or cancel your order.
  • Will I have to pay a customs charge?
    Orders sent outside of the UK may be subject to additional customs charges. It is impossible for us to predict if or how much you will be charged. We take no responsibility for paying customs charges.
  • I haven’t received my order?
    Please look at the shipping times for your country. These times are only estimates and sometimes shipping delays can occur, so please add a couple of days extra onto these. If you have still not received your order, please contact us.
  • There is something wrong with my order?
    Please contact us, and we will help you as quickly as we can.
  • How do I pay for my order?
    We accept payment from all major debit and credit cards, and PayPal. Orders are placed using Pound Sterling, if you are paying in a different currency, this will be converted at the checkout stage. Orders will show on bank statements as Pigment Project.
  • Can I have a refund?
    If there are any issues with your order, please contact us. Refunds are accepted within 14 days of delivery. The product must be returned unopened and in its original packaging. Once we receive your order back, we will issue a refund, minus any shipping or customs charges.
  • What is MessyPup Paws?
    MessyPup Paws is our rewards programme. You earn points every time you place an order or refer a friend.
  • How do I earn points?
    You earn points by: -You earn 5 points for every £1 you spend when you place an order* -You earn 25 points when you use an ambassador code -You earn 100 points when you refer a friend *Excluding shipping cost
  • What do I get with my points?
    Every 600 points gets you a free bag of standard gunge. Every 700 points gets you a free bag of extra thick gunge.
  • How do I refer a friend?
    First, log into your account, or create an account. Then, click on ‘Refer A Friend’ On this page you’ll find your referral link. Give this link to your friend, and once they complete their order, you’ll receive 100 points. Full T&Cs are on the Refer A Friend page.
  • How many points do I have?
    First, log into your account, or create an account. Then, click on "MessyPup Paws".
  • How do I claim my free bag?
    First, log into your account, or create an account. Then, click on "MessyPup Paws". If you have enough points, you will be able to redeem these for a discount code. Add which colour of gunge you would like, and use the discount code at checkout.
  • How do I use an ambassador code?
    If you have been referred to us by one of our ambassadors, you can support them by using their code at checkout. On the cart page, at the top is an ambassador code box. Enter their code here, and this will be added to your order. Once you complete your order, an extra 25 loyalty points will be added to your account.
  • Using a deal
    Only 1 deal is allowed per order. Most deals are in the form of a discount code, which needs to be added at checkout.
  • MessyPup Paws free bag
    Once you receive enough points, you can redeem these for a free bag of gunge. Once redeemed, you will receive a discount code. Simply add your bag(s) to your basket, and remember to use the discount code at checkout.

If you have anymore questions, please contact us, and we will be happy to help!

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