shipping info
Orders are shipped within 3 working days (Monday - Friday, excluding Bank Holidays). Once your order has been shipped, you will receive an email with your tracking details.
All orders are sent in plain packaging.
UK shipping
Standard Shipping
Royal Mail Tracked
3-5 days after dispatch
£3.49
Free when you buy 5 bags
Express Shipping
Royal Mail Tracked
1-2 days after dispatch
£5.49
Collect from
Post Office
Will be sent to the nearest Post Office to the shipping address on the order. Available to collect in 3-5 days after dispatch
£3.49
Free when you buy 5 bags
Once your order has been dispatched, we cannot change the shipping address. Please ensure the shipping address is correct, as we take no responsibility if you provide us with an incorrect address.
international shipping
Postal Service
Royal Mail tracked, who will pass your order to the local postal service in your country
UPS Courier
UPS tracked, often slightly faster than using the Postal Service
Shipping cost and estimated shipping time for your country will be shown at the checkout stage.
In Europe - Free shipping when you spend £100+ (the cheapest shipping option will be free).
Please note, shipping times are just an estimate, shipping delays are out of our control.
Customs:
Orders sent outside of the UK may be subject to additional customs charges. It is impossible for us to predict if or how much you will be charged. You are responsible for paying any customs charges or taxes.
Any orders returned back to us because the courier could not deliver, or because a customs charge was not paid, will be refunded minus the cost of shipping and any fines or fees.
While our gunge is sent in plain packaging, the customs declaration will state the primary chemical used in our powder. However no terms like "gunge" or "MessyPup" will appear.
Once your order has been dispatched, we cannot change the shipping address. Please ensure the shipping address is correct, as we take no responsibility if you provide us with an incorrect address.
For more info, please see our FAQs page, or contact us.