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shipping info

We aim to dispatch orders within 2 working days. Orders are sent in plain packaging. Note, working days are Monday – Friday, excluding Bank Holidays.

UK shipping

Standard Shipping

Royal Mail Tracked

3-5 working days after dispatch

£2.99

Free when you buy 5 bags

Express Shipping

Royal Mail Tracked
1-2 working days after dispatch

£5.99

Once your order has been dispatched, we cannot change the shipping address. Please ensure the shipping address is correct, as we take no responsibility if you provide us with an incorrect address.

international shipping

Europe, US & Canada

UPS tracked

Rest of World

Royal Mail tracked, who will pass your order to the local postal service in your country

Shipping cost and estimated shipping time for your country will be shown at the checkout stage.

 

Please note, shipping times are just an estimate, shipping delays are out of our control.

 

Customs:

Orders sent outside of the UK may be subject to additional customs charges. It is impossible for us to predict if or how much you will be charged. You are responsible for paying any customs charges or taxes.

Any orders returned back to us because the courier could not deliver, or because a customs charge was not paid, will be refunded minus the cost of shipping and any fines or fees.

 

While our gunge is sent in plain packaging, the customs declaration will state the primary chemical used in our powder. However no terms like "gunge" or "MessyPup" will appear.

Once your order has been dispatched, we cannot change the shipping address. Please ensure the shipping address is correct, as we take no responsibility if you provide us with an incorrect address.

For more info, please see our FAQs page, or contact us.

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